Complaint Investigation Report

Responsible party (s) is notified, if R1 refuses bathing as scheduled/as needed, per review of records and interviews. R1’s responsible party (RP) has been notified of resident’s refusal to bathe, and RP has come in to help assist with R1 being bathed. Per record review, on one occasion, R1 refused bathing assistance by RP, but the next day R1 agreed to being bathed by RP. Per interviews, review of records, and observations, staff offer R1 the use of their walker when R1 is observed ambulating without the walker. Staff will offer R1’s glasses to the resident if they observe the resident without them, per interviews. Residents in memory care can move around freely, and staff monitor groups of residents, and check on residents as needed and/or required, per interviews. R1 is not a one-to-one staffed resident and/or assessed as needing one to one staffing at this time. There was differing information obtained during the investigation regarding allegations; There was no information obtained to support that violations had occurred.

Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation "staff do not ensure that resident's bathing needs are met, and staff do not ensure resident has access to assistive devices” are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview was conducted with the Administrator Maria Cortes.