Complaint Investigation Report

The medication refills for R1 have been provided to the facility as required by care plan agreements, and recorded as received by facility staff, per medication record reviews. There was differing information obtained during the investigation regarding allegations; There was no information obtained to support that violations had occurred.

Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation "facility staff are not providing resident's medication dosage as prescribed, and facility staff have not requested required medication refills” are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview was conducted with the Administrator Maria Cortes.