Complaint Investigation Report

During interviews staff members stated that they have not witnessed other staff members yelling or speaking to clients in care in a belittling manner. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

The complaint alleges that there is a lack of food at the facility. A witness stated that the Licensee, to finance outside business ventures, is inadequately supplying food for the facility. During unannounced facility complaint visits on 6/24/2025, 8/5/2025 and 8/22/2025 LPAs Frank (8/5/2025 & 8/22/2025) and Alviso (6/24/2025) inspected food supplies and observed that there were sufficient quantities of both perishable and non-perishable food on hand. Photos of food supplies were obtained on 6/24/2025 and 8/22/2025. During interviews, staff members stated that there is plenty of food and that they have not had to use their own money for the facility’s food items and that there are always sufficient food supplies at the facility. Staff members further stated that the facility shopping is consistently done on Tuesdays or Wednesdays. During the investigation LPA audited receipts of food purchased for the facility from March 2025 through June 2025. Food purchases during these months varied from $2500.00 to $3000.00. In an interview, Client C2 stated the food is very good at the facility and that they are taken out to eat on occasion. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

The complaint alleges that the facility is not clean. A witness stated that the facility is often not clean. The witness further stated the house is always cleaned when they know of a monitor coming to check on the facility. During facility complaint visits on 6/24/2025, 8/5/2025 and 8/22/2025 LPAs Frank (8/5/2025 & 8/22/2025) and Alviso (6/24/2025) LPAs observed the facility to be clean except for the ceiling fan screens in the clients’ two (2) bathrooms. During the facilities annual inspection on 5/29/2025, LPA did not observe any issues regarding facility sanitation. Facility staff members stated that the facility is cleaned several times a week or as needed. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.