Complaint Investigation Report

494700028-8-20-2024-47-HC-WSCT-D8MQCJ-20240830120309

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/22/2024 and conducted by Evaluator Todd Borcher

COMPLAINT CONTROL NUMBER: 47-HC-20240722150300

Home care aide is not showing up for shifts.

Home Care Services Branch (HCSB) Analyst, Todd Borcher, arrived at the business address to meet with Kim Scott, designee for TheKey of California, LLC located at 170 Farmers Lane, Suite 11, Santa Rosa, CA 95405 to discuss the above complaint allegation. Designee, Kim Scott, greeted the analyst and showed him to an area where interviews and documents could be reviewed. Designee was able to provide the following documentation: client service agreement, which included agreed upon policies in the event of service interruption, employee handbook that covers attendance and punctuality requirements, and corrective action policies set forth by the company, and payroll documentation.

Analyst concluded that there was not conclusive evidence to substantiate the above allegation. The analyst delivered the findings to designee Kim Scott. Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegation was found to be UNSUBSTANTIATED. An exit interview was conducted, and the licensing reports as well as the appeal rights documents were provided to the designee.