Complaint Investigation Report

490107656-4-26-2024-21-AS-VBEI-D68RYJ-20240614132618

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/02/2024 and conducted by Evaluator Christina Hadley

COMPLAINT CONTROL NUMBER: 21-AS-20240202174028

Christina Hadley investigated the allegations into possible violations of contuning care statutes. During the course of the investiation it was determined that the facility experienced a glitch in their electronic billing system. This matter has since been addressed and affected residents have either been credited for overcharges, or billed additionally for charges that should have been billed but had not.

Although this glitch caused an inconvenience to some residents, there is no proof that this incident was done with ill intent or malice. As of this date, the Executive Director attests to the fact that the system is working properly and that the community has had no new complaints/concerns from residents about being billed multiple times for services.

A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that alleged abuse occurred.