Complaint Investigation Report

496800937-3-20-2026-21-AS-BMOS-DSHSRL-20260325140631

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/13/2026 and conducted by Evaluator Marisol Cuadra

COMPLAINT CONTROL NUMBER: 21-AS-20260313094427

-Staff did not follow proper reporting requirements.

Licensing Program Analyst (LPA) Cuadra conducted an unannounced visit and met with Back up Administrator, Juanita McDaniel. Licensee, Sarah Lawrence arrived later. The purpose is to investigate complaint allegation listed above and delivered findings. The Department received an allegation of staff did not follow proper reporting requirements. Per Reporting Party, on 2/19/26 there was a suspected abuse incident report filed involving client (C1) where the facility staff requested an earlier medical evaluation for C1 and notified C1's psychiatrist. During today's visit, LPA conducted interviews with Licensee and Back up Administrator confirmed that placement agency and Community Care Licensing were not notified about the incident because they were under the impression that since the suspected incident didn't happen at the facility, they did not need to report it to pertinent agencies. Based on records review, staff provided LPA with incident report dated 3/6/26 about suspected incident that happened at a different location. However, facility staff did not follow reporting requirements and did not report it to pertinent agencies. The suspected abuse is being investigated under complaint #21-AS-20260313091722. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code is being cited on the attached LIC 9099D. Appeal Rights Given.