Complaint Investigation Report

slurred. LPA observed communication involving pictures and videos sent by facility staff to R1’s responsible party, with time stamps beginning at 11:54am through 2:02pm and ending at 4:35pm. LPA reviewed videos and pictures sent from staff to R1’s responsible party. Staff report they did not observe any changes in R1’s condition. R1’s responsible party then came to the facility, asked to use the facility computer, and after speaking with staff called 911. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Complaint alleges staff are not providing adequate meal service to resident. Complainant states facility does not wake R1 up for meals and that staff wait for R1 to wake up naturally. During investigation, LPA received conflicting accounts of requests to wake R1 up for meals. Additionally, LPA reviewed physician’s report for R1. Report indicates no special dietary requirements other than low salt. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted with caregiver and a copy of this report given.