Complaint Investigation Report

Complaint alleges that Staff did not accord resident privacy. Based on interviews that were conducted, LPA could not prove or disprove the allegation. LPA could not obtain additional evidence to prove that the facility staff do not accord resident privacy. Furthermore, during interviewing, LPA learned of no concerns regarding the care of clients.

A finding that the complaint allegations of Staff did not comply with the terms and conditions of the admission agreement and Staff did not accord resident privacy are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Program Director, Racquel Raval.