Complaint Investigation Report

496803311-7-3-2024-21-AS-BMOS-D9VMYA-20241009100114

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/26/2024 and conducted by Evaluator Dina Alviso

COMPLAINT CONTROL NUMBER: 21-AS-20240626114916

Medications are accessible to residents in care

Staff did not safeguard residents' personal belongings

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 7/3/2024 at approximately 9:45am, and met with Lead Caregiver, has a current Administrator certificate. Caregivers, Jordan and Chris were on duty at the facility.

LPA reviewed facility record of all facility residents in care.The LPA conducted interviews with staff, and other related parties. LPA conducted an interview with the Licensee/Administrator who confirmed that residents, R1 and R2, are not residents who reside at the facility, Platinum Residential. LPA obtained copies of facility records. Investigation revealed that residents, R1 and R2, are not residents of the facility, and this investigation/complaint is not regarding resident care at Platinum Residential Care Home.

Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations "medications are accessible to residents in care, staff force residents to shower, staff did not safeguard residents' personal belongings" are Unfounded.We have found that the complaint allegation(s) were Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview was conducted with Janine Sorenson, Lead Caregiver.