Complaint Investigation Report

Staff cannot communicate with residents in care - Complaint alleges that noted staff do not speak English and are unable to communicate with residents. Per interviews, identified staff were being trained and were not with residents without their trainer and did not communicate with residents directly. Interviewed residents reported occasional to no issues with communication with staff. Per interview, in the case of there being a momentary language barrier, another staff has been available that resident was able to communicate with.

A finding that the complaint allegations that Medication is not dispensed per physicians orders and Staff cannot communicate with residents in care was unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred.