Complaint Investigation Report

496803998-6-11-2026-21-AS-VBEI-DVRUFD-20260707153233

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/09/2026 and conducted by Evaluator Christi Coppo

COMPLAINT CONTROL NUMBER: 21-AS-20260609111125

Facility is not responding to call buttons

Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to open an investigation into the above allegations. LPA met with Raymond Rodarte, Business Office Manager (BOM).

Upon arrival LPA requested documents. LPA learned that subject of complaint (R1) is an Independent Living (IL) resident. LPA reviewed Admissions Agreement (AA) for R1. AA for R1 is an Independent Living Residency Agreement. LPA reviewed resident roster; R1 has a care level of IL. CCL does not have jurisdiction over IL residents' care needs. LPA discussed with BOM policy of assessing residents for the need to move to Assisted Living (AL) for those needing a higher level of care. BOM advised that if the resident is observed to need a higher level of care, then that observation is discussed with the resident or responsbile party. If they choose to move to AL, the facility will accomodate that, conduct a care needs assessment, and provide a new care plan.

This agency has investigated the complaint alleging facility is not responding to call buttons. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.