Complaint Investigation Report

496803998-9-8-2022-21-AS-KMOA-CJAPEQ-20220915111532

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/29/2022 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20220429160955

Facility failed to meet residents care needs

Staff do not assist resident with incontinence care

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with Gloria Albor and discussed the complaint. It has been alleged that staff have not assisted R1 with hygiene and bathing as outlined in R1's care plan. This investigation has included site visits; document reviews; and statements from witnesses. The following determinations are made: R1 requires assistance with showering and hygiene; Most staff who could comment on R1's care at the time this complaint was received are no longer in the employ of the facility; Until very recently, shower logs and care notes addressing hygiene for residents were not maintained by the facility; Existing staff have indicate that R1 has often exercised R1's right to refuse bathing and assistance from staff, although new approaches by staff to gain cooperation from R1 with these issues have resulted in increased results in meeting R1's needs for assistance with activities of daily living. Although the allegations may be true, or valid, based upon the reviews and statements, there is not a preponderance of evidence to prove the allegations true or, not true. Therefore, the allegations are UNSUBSTANTIATED.