Complaint Investigation Report

496803998-7-19-2022-21-AS-KMOA-CGKMUX-20220722095553

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/29/2022 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20220629120919

Residents room does not meet the needs of the resident

Licensing Program Analyst Leibert returns this date for the purpose of delivering findings on this complaint. LPA met with Administrator Morgan Holien and discussed the findings. Complainant has alleged that pendant calls are not answered timely by staff and that Complainant cannot access the bathroom with a wheelchair as the chair does not fit through doorway and that toilet is too low. This Department has investigated this complaint by conducting interviews, obtaining and reviewing records, and by making site visits to the facility. The following determinations are made: Pendant call logs indicate an average response time of 5 minutes, 11 seconds; LPA successfully maneuvered Complainant's wheelchair through the bathroom doors; The accommodations provided in Complainant's apartment comply with Title Twenty-Two regulations. Based upon the interviews and records, in addition to LPA's inspection and demonstration, this department finds that the allegations are without a reasonable basis and, therefore, are deemed to be UNFOUNDED. The allegations are DISMISSED.

No citations issued today. Report left at facility.