Complaint Investigation Report

Upon completing the visit, LPA went over the LIC9099 report with allegation of Personal Rights to Licensee, when Licensee stood up and got closer to LPA's personal space, pulled down their face mask, raised their voice demanding LPA to disclosed who was the complainant stating that it was their right to know who the complainant was alleging personal rights, and for a moment refused to sign the report acknowledging that they have received this complaint, then Licensee signed the report. During the incident, there were two residents and co-licensee present in the living room, they went to their rooms scared. According to Licensee, the facility is short staff due to staff have been sick since 03/16/26 (Monday) and both Licensees have been working day and night to assist residents in care. Based on interviews conducted with staff (S1, S2 & S3) and residents (R1, R2 & R3) it was confirmed that Licensee raises their voice to staff when residents are present, but no the residents in care. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Department will be reviewing to determine if further actions are needed.