Complaint Investigation Report

496803929-1-22-2024-21-AS-VBEI-CZTTXB-20240125140652

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/30/2023 and conducted by Evaluator Marisol Cuadra

COMPLAINT CONTROL NUMBER: 21-AS-20231130134321

-Staff are illegally evicting resident from the facility

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Licensee Heherson Garcia.

The Department received an allegation of staff are illegally evicting resident from the facility. Per Reporting party, resident (R1) was about to be evicted from the facility as of December 1, 2023, without an appropriate placement to reside due to outstanding fees owed to the facility. Based on records review, the facility was given a 30-day notice letter dated October 31, 2023, from R1’s responsible party indicating that R1 has exhausted all funding and will no longer reside in the facility as of November 30, 2023. During investigation, LPA conducted interviews with outside parties and licensee, who confirmed the veracity of the letter. Based on interviews conducted with various parties, licensee’s intentions are not to evict R1 from the facility, R1 is still residing in the facility receiving care and supervision with their responsible party actively working with pertinent agencies to find them adequate placement to meet their needs. This agency has investigated the complaint alleging staff are illegally evicting resident from the facility. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.