Complaint Investigation Report

No documentation provided of staff meeting with responsible parties, Physicians, Psychiatrists, to see how the client(s) hygiene care could be managed/improved. This Department has investigated the allegation by making site visits, conducting interviews and reviewing documents. Facility staff stated they would start documenting and notifying responsible parties/Physicians regarding residents as needed.

Per investigation, Licensed professionals have stated to have observed C1 and C2 in an unkempt way, hygiene needs not being met. C2 was diagnosed and observed to be infested with lice which was documented in the medical report and substantiated in complaint # 21-AS-20220118120334, report dated 3/1/2022. Based upon this complaint investigation, the preponderance of evidence standard has been met. Therefore, the allegation of "Residents are unkempt " is SUBSTANTIATED.

The following deficiencies were cited (see LIC 9099D) from the California Code of Regulations, Title 22, Division 6 of California Regulation.

Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.

Exit interview conducted and appeal of rights provided.