Complaint Investigation Report

During the inspection, LPA discussed personal rights of residents in care, and ensuring all resident needs are met by the facility staff, including helping to ensure residents' hygiene care. Administrator & Lead staff stated their understanding of the above.

Based on LPAs observations, record reviews, interviews with staff, and interviews with other related party(s) there is insufficient information to prove or disprove the allegation of "licensee is not ensuring resident’s needs, including hygiene care, are being met". Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted with Lead Staff/House Manager, Agusto Guevarra.