Complaint Investigation Report

496803259-2-19-2025-21-AS-BMOS-DE7QJ2-20250224111202

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/16/2024 and conducted by Evaluator Marisol Cuadra

COMPLAINT CONTROL NUMBER: 21-AS-20241216225041

-Staff is threatening the residents while in care.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Janet Hermogenes, Licensee.

Regarding allegation of staff is threatening the residents while in care. Per the reporting party who was anonymous, the Licensee has been complaining about the hygiene of several of the residents, by threatening to begin bathing them by themselves against their will if they do not improve their hygiene to their standards, at times claiming that they have bathed at least one male at one of their other facilities. Based on LPA’s interviews conducted with residents (R3), it was revealed that the Licensee have commented of the smell of the residents and told them that if they not bath, they would be made to bath. According to the Licensee, residents are allowed to take a bath anytime, there is no set schedule, and they don’t force anybody to take a bath if they refuse to do so, but licensee confirmed that there had been threats made to the residents due to their smell at that time. A complaint about Licensee threatening all the residents related to food services see complaint # 21-AS-20241125153637. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Department will review information obtained to determine if any further action is needed.