Complaint Investigation Report

490112012-2-15-2022-21-AS-BMOS-CBPNLJ-20220216093335

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/07/2022 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20220207144256

Licensing Program Analyst Leibert arrived unannounced and met with the Administrator for the purpose of delivering findings on this complaint. It has been alleged that the Administrator has threatened the Client (C1) with eviction for misconduct and insisting that C1 be administered mood altering drugs. This Department has investigated this complaint by making site visit; taking statements from staff and clients residing in the facility; obtaining and reviewing documents. The following determinations are made: C1 admits to breaking house rules; Administrator denies threatening C1 but admits to voicing consequences to continuous breaking of house rules by C1; C1's medical and case work records document a history of serious mental illness, substance abuse, and difficulty with personal relationships; Five of five clients interviewed indicate C1 does not follow house rules and can be uncooperative with Administrator; Four of five clients interviewed characterize Administrator as kind. Although the allegation may be true, based upon the statements and documents, the preponderance of evidence standard has not been met. Therefore, the allegation is UNSUBSTANTIATED.