Complaint Investigation Report

Administrator was later contacted and informed that C1 was diagnosed with scabies which Licensee stated that it was a false accusation and they were never informed that C1 experienced any itching. LPA conducted 10-day complaint inspection on 7/29/21, conducted interviews with Licensee, Administrator and clients (C2, C3 and C4) which appears to be healthy and no concerns were raised. LPA also conducted confidential interviews with C1 who informed LPA that they never reported the itching to any staff. Based on records review, C1 AWOL on 5/1/21 (case#210430020) and was given 3 eviction notices”. However, LPA reviewed incident report logs for this facility, and it was determined that eviction notices were not submitted to CCL. LPA will address eviction procedures on a case management. Based on records review and interviews conducted staff did not fail to seek timely medical for resident in care due to C1 did not alert staff that they were experiencing itching while residing in this facility.

A finding that the complaint allegation “Staff failed to seek timely medical for resident” is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.