Complaint Investigation Report

LPA obtained conflicting information regarding allegation of facility is not meeting clients incontinent care needs. The LPA observed the facilities common areas, bathrooms, hallways, and resident rooms, didn’t smell of urine/feces odors. The facility was observed to be clean and orderly. LPA observed staff doing laundry during the inspection.

All clients have care plans in place regarding current needs, including incontinent care. Client incontinent checks are done every 1 to 2 hours per interviews. Clients that are checked and found to be wet, are cleaned and changed; Bedding and other linens found to have been soiled/wet are changed as well. The investigation revealed that there was differing information obtained regarding reported allegations, and there wasn't sufficient information obtained to support violations had occurred.

Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations "personal rights and facility is not meeting clients incontinent care needs” are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview was conducted with the Licensee/Administrator Funmilola (Lola) and Stanley Alli.