Complaint Investigation Report

On 4/3/24 at 11am, facility staff held a meeting with C1’s placement agency about their findings, and it was agreed by C1 and Administrator to follow program rules and guidelines. Also, LPA was provided with two wellness contracts dated 11/21/23 and 3/22/24 due to C1 violated facility’s house rules and expectations by testing positive for alcohol at prior dates. Although, based on interviews conducted with staff and clients (C1, C2, C3 & C4), where it was revealed conflicting information about times where clients had been kept from accessing the community when it is determined that client’s health and safety is at risk if accessing the community without appropriate supervision or escorted by staff/volunteer. A finding that the complaint allegation of staff not allowing the resident to leave the facility is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with house manager and a copy of this report was given.