Complaint Investigation Report

On 2/2/24 C1 was sent home with medication adjustments along with a follow up appointment on 2/9/24. However, LPA reviewed incident report logs for this facility, and it was determined that incident reports were not submitted to CCL. The administrator could not provide proof that hospitalization was reported to CCL. LPA will address reporting requirements on a case management inspection. During LPA’s visit to the facility on 2/6/24; LPA made observations and conducted interviews with staff and client (C1) in care. Per C1, the issue was that their oxygen levels at the hospital were low, so their Physician ordered to wear oxygen tank at home until oxygen levels increases, but C1 ensured LPA that they are doing fine and did not have any concerns about needing to use oxygen. Per Administrator, C1 won't need to use oxygen, because their oxygen levels increased, but Administrator expressed that it could be a potential issue in a future time, so they will consider their options including relocation. LPA has provided regulations pertinent to clients using oxygen and the Administrator expressed understanding of client residing in the facility. A finding that the complaint allegation of facility staff not allowing a resident to return to the facility is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.