Complaint Investigation Report

494700018-4-8-2025-47-HC-WSCT-DG6LAP-20250428083526

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/19/2025 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20250219140824

HCO is using unregistered home care aides to provide care to clients

Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) conducted an on-site inspection for the purpose of a complaint investigation. EA Chimienti arrived at the business address for Home Helpers of Santa Rosa, and was greeted by the TITLE, NAME. The analyst explained that he was there to conduct a complaint investigation regarding the above allegation and listed documents that will need to be made available in order to complete the investigation. The requested documents included payroll reports for January, February and March 2025, Quarterly DE9 Tax reporting document for the first quarter of 2025, and personnel files. Personnel files and interview conducted demonstrated an individual who worked shifts without being registered on the Home Care Aide Registry. Based on Analyst’s observations, interview, and evidence collected, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached HCS 9099D report. Analyst Chimienti concluded the visit with an exit interview and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.