Facility Evaluation Report

A Non-Compliance Conference (NCC) was conducted today in the Santa Rosa Regional Office. Present in the meeting were: Acting Regional Manager (RM) Bethany Moellers, Licensing Program Manager (LPM) Victoria Bertozzi, Licensing Program Analysts (LPAs) Christi Coppo, Robert Frank and Licensees Lily Alcones and Arthur Alcones. The purpose of today's office meeting was to discuss areas of concern in the facility operation identified by the department and placing Sleepy Hollow Assisted Living, Hoen’s Care Home and Spring Creek Lodge on a Non-Compliance Conference (NCC) plan. Parties present during the meeting agreed to an NCC plan to bring the facilities into compliance. An Office meeting was held 9/15/2025 to discuss a change of ownership (CHOW) for all licensed facilities from a sole proprietorship to an LLC.

An application for Spring Creek Lodge for a Change of Ownership was received on 10/15/2025, however, Licensee did not provide required payment or the incomplete documents that were requested in a letter sent by the Central Applications Bureau on 10/23/2025, so the Application was withdrawn. The department has not received a Change of Ownership application for Hoen’s Care Home or Sleepy Hollow Assisted Living to date. Parties present during the meeting agreed to an NCC plan for 2 years to bring the facility into compliance. Health and Safety Code 1569.686 Licensee notification of specified events; department initiation of compliance plan, noncompliance conference, or other appropriate action; penalties; exception was printed and given to licensee. The licensee understand that may not operate under their LLC as they are licensed under sole proprietorship There was a discussion about Technical Support Program (TSP) referral and Licensee agreed to be referred to the TSP program and referral will be submitted.

Deficiencies are cited from the California Code of Regulations (CCR), and/or the Health and Safety Code. Failure to correct the cited deficiency, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted with licensee and a copy of this report given .