Complaint Investigation Report

494700041-9-11-2023-47-HC-WSCT-CWPQPZ-20231017122133

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/27/2023 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20230727072623

Home Care Aides not registered on the Home Care Aide Registry.

Working HCAs without the required amount of training.

On 9/11/23, Analyst Ramsey Chimienti arrived at the business address for Fiji Prime In-Home Care. Analyst Chimienti introduced himself and was greeted by Mareca Lolohea & Apenisa Tabakau. Analyst explained that he was there to investigate the above complaint allegation. Analyst Chimienti reviewed administrative records pertaining to onboarding and training procedures. Analyst Chimienti also reviewed personnel files and payroll to ensure licensing requirements are met. The documentation demonstrated that HCA staff are working prior to clearance on the Home Care Aide Registry and the amount of training hours to meet licensing requirements was not documented within certain personnel records.

Based on AGPA's observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code. Article 7. Section 1796.43(a) and 1796.44 are being cited on the attached LIC 9099D.

Analyst Chimienti concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.