Complaint Investigation Report

496803664-7-27-2023-21-AS-HDBI-CUBPN7-20230802112729

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/30/2023 and conducted by Evaluator Victoria Bertozzi

COMPLAINT CONTROL NUMBER: 21-AS-20230630125230

Licensing Program Analyst Bertozzi arrived unannounced to deliver findings regarding the above mentioned complaint allegation and met with Administrator, Madison Johnson-Reed.

Staff verbally abused resident in care – Complaint alleges that a facility staff was observed yelling at a resident while in the community. Multiple witnesses were interviewed and more than half indicated that the noted staff had space between them and the identified resident so did raise their voice to be heard but would not describe the staff as yelling.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated