Complaint Investigation Report

Based on confidential interviews conducted with (R2, R4, R5 & R6) staff who provide care and supervision are described as supportive individuals, residents disclosed that they feel safe at the house, they are not scared to express their thoughts, and they didn’t have any concerns regarding been hit or slapped by any staff or Licensee. Additionally, LPA conducted interviews with staff (S1, S2, S3 & Licensee) did not reveal any indication that staff could be handling residents in a rough manner by hitting or slapping them on their arms and they will reach out to their Supervisor if ever observed any staff hitting or slapping residents in care. Therefore, LPA was unable to determine if allegation could happen at a prior date by S1 who was providing care and supervision during the time of the alleged incidents. A finding that the complaint allegation occurs of facility staff hit residents in care is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding allegation of facility staff speak inappropriately to residents in care. The Reporting party states that S1 treats resident (R1) with rudeness and disrespect, when S1 was confronted their response was that R1 “asked too many questions”. LPA conducted 10-day visit on 03/11/25 toured the facility, made observations, and conducted interviews with staff and residents in care. Based on confidential interviews conducted with residents (R2, R4, R5 & R6) and staff (S1, S2, S3 & Licensee), there is no leading information obtained from their verbal statements resulting in inappropriate treatment or any type of rudeness or disrespect expressed from staff at the facility. A finding that the complaint allegation occurs of facility staff speak inappropriately to residents in care is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.