Complaint Investigation Report

During the visit, LPA obtained copies of C1’s physician’s report dated 12/16/25, which indicated that C1 is able to manage their own cash resources and a signed Individual Program Plan (IPP) dated 6/20/24 from placement agency which states that C1 doesn’t qualify for payee representative to manage their finances, so they manage their own cash resources. Per C1’s IPP, they have a history of mismanaging their finances due to excessive involvement in online gaming, but C1 could manage their own finances. The facility provided C1’s record of client’s safeguard cash resources that indicates the date when C1 receives their P & I fund, Licensee documents the amount on the facility ledger as 0, then Licensee takes them to cash the check and C1 stores it themselves. According to C1’s annual progress report dated 06/20/26, objective #6 regarding C1’s financial obligations was dropped due to C1 decided to keep their financial status private and not share accurate information with the facility, where it states that C1 receives money management support from behaviorist counseling vendor to help them to establish their budget. The facility uses these services of a Board-Certified Behavior Analyst (BCBA) as outlined in Title 22 regulations to help C1 to manage their behaviors. C1’s responsible party is also involved with C1’s finances and has raised concerns related to their spending pattern. Based on interviews conducted with C1, confirmed above information and stated that they feel safe at home, they stated that its their understanding that if I1 attempts to scam them again, they will tell them that they don't have any money. Based on record review and interviews conducted with C1 and Licensee, LPA was able to determine that C1 has a known documented history of mismanaging their money, its currently receiving support for their behavior and the facility is not responsible for safeguarding their cash resources. Based on record review, interviews conducted, and observations made, the allegation that the staff did not ensure resident's cash resources were safeguarded is UNSUBSTANTIATED. A finding that the complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.