Facility Evaluation Report

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a Case Management - Incident Visit and met with Diana Mendez, Program Manager. The purpose of this Case Management Visit is to conduct a follow up on SOC341 report submitted to Community Care Licensing (CCL) on 3/12/25.

Per SOC341, On 3/11/25 at approximate 2:30pm staff (S1) was sent home due to them falling asleep at day at day program while they were supposed to be caring and supervising participants in care. Upon S1 was sent home, participant (P1) told Program Manager that they needed to use the restroom, when Program Manager assisted P1 with incontinence care it was discovered that their depend was overly soaked, as well as their underwear and pants, which it was concerning due to P1 uses restroom frequently and it appeared like they were not been assisted with incontinence care for a while. S1 was put on administrative leave due to potential neglect to care for P1. Quality Insurance Specialist (QIS) of the facility interviewed S1, where it was disclosed that S1 couldn't recall the last time that they have assisted P1 with incontinence care that day and there was no documentation of assistance recorded at facility documents for this date. According to QIS, today there will be a wrap up call to close up the case were the findings could result in termination of S1 or their acceptance to continue working at the facility. LPA requested a copy of their findings to be sent to CCL.