Complaint Investigation Report

Medication is not dispensed per physicians orders - Complaint alleges that noted staff do not read English so are unable to give medications causing residents to not receive their medication. Per interviews, identified staff were being trained and did not assist residents with self-administration of medication.

A finding that the complaint allegations Staff touch residents inappropriately and that Medication is not dispensed per physicians orders was unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred.