Complaint Investigation Report

496803339-6-17-2025-21-AS-BMOS-DJ7S5Z-20250702133506

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/10/2025 and conducted by Evaluator Dina Alviso

COMPLAINT CONTROL NUMBER: 21-AS-20250610100922

Facility is in disrepair-Elevator doesn't work, and the large dining room has leaks

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 6/17/25 at approximately 1:30pm, and met with Executive Director Associate Viola Kaake.

Reporting party alleges that "facility elevator in independent living (IL) doesn't work, and the large dining room in independent living (IL) area has leaks ". LPA conducted interviews with staff, S1 and S2, and other related parties. The investigation revealed that the licensed assisted living area has no leaks in the hallways and/or in the dining room areas. LPA obtained information that the elevator has been repaired in IL, and there is a second elevator on the floorfor use as well. The independent living dining room has no leaks, but is scheduled for roof renovations needed from leaks that occurred during the rainy season. The independent living areas are not part of the licensed assisted living portion of the facility property. The Department has no jurisdiction over the "independent living" portion of the large building. Based on interviews, LPA's observations, and information obtained during the investigation, the allegations "facility elevator doesn't work, and the large dining room has leaks" are Unfounded. We have found that the complaint allegation(s) were Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview was conducted with the Administrator.