Complaint Investigation Report

496803339-2-13-2025-21-AS-BMOS-DH9MXZ-20250602100047

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/05/2025 and conducted by Evaluator Dina Alviso

COMPLAINT CONTROL NUMBER: 21-AS-20250205085245

Facility ceilings in the dining room are in disrepair

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 2/13/25 at approximately 9:45am, and met with Administrator Robert Alvarado.

Reporting party alleges that "facility ceilings in the dining room are in disrepair". LPA toured the assisted living facility, and toured the large dining room area in the independent living portion of the building. LPA conducted interviews with staff, S1, and other related parties. The investigation revealed that the licensed assisted living area has a total of three (3) dining rooms, two of these are in the memory care area. LPA observed that none of these, three (3), dining rooms had leaks and/or openings in the ceilings. LPA observed that the large independent dining room has openings in the ceilings, and has leaks that can't be repaired till the rain stops, per interviews with staff, S1. The independent living dining room is not part of the licensed assisted living portion of the facility. The Department has no jurisdiction over the independent living dining room and/or independent living areas of the building.

Based on interviews, LPA's observations, and information obtained during the investigation, the allegation "facility ceilings in the dining room are in disrepair" is Unfounded. We have found that the complaint allegation(s) was Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview was conducted with the Administrator.