Complaint Investigation Report

496803339-10-20-2025-21-AS-BMOS-DRKPUZ-20260223103823

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/14/2025 and conducted by Evaluator Dina Alviso

COMPLAINT CONTROL NUMBER: 21-AS-20251014200856

Wendy Trigueros-Financial Services Director

Facility staff financially abused resident in care.

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 10/20/25, at approximately 4:15pm, and met with Wendy Trigueros, Financial Services Director.

LPA requested records on resident, R1. Wendy Trigueros, notified the LPA that the individual, R1, is not a resident of the facility. R1 is a tenant of the independent living apartment/units, and the licensed facility doesn't provide care services to the independent living tenants/units.

The investigation revealed that R1 is not a resident of the residential care for the elderly licensed facility, #496803339; R1 rents an apartment in the independent living area on the property. The Department has no jurisdiction over the independent living units/apartments. Based on interviews, and information obtained during the investigation, the allegation "facility staff financially abused resident in care" is Unfounded. We have found that the complaint allegation was Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview was conducted with Wendy Trigueros, Financial Services Director.