Complaint Investigation Report

are not provided by the facility unless the resident has signed up to have facility obtain supplies. While some individuals were aware of facility protocol, which includes "express" delivery of supplies, not all staff were familiar with it.

Based on interviews which were conducted and document review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.