Complaint Investigation Report

496804239-4-15-2025-21-AS-BMOS-DGNUGV-20250514153458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/30/2025 and conducted by Evaluator Dina Alviso

COMPLAINT CONTROL NUMBER: 21-AS-20250130095032

Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, 4/15/25 at approximately 10:20am, and met with Lead staff Liza Fonseca. Lead staff Fomseca has a current RCFE administrator certificate.

LPA reviewed staff records and obtained copies as requested.

Reporting party alleges that the facility “staff do not have proper training”. LPA reviewed staff training records for six (6) staff (S2, S3, S4, S5, S6, S7) that were on the regular work schedule. Per record reviews, all six (6) staff have required trainings. There was no information obtained during this investigation to support a violation had occurred regarding reported allegation.

Based on record reviews, interviews, and related information obtained during the investigation, the allegation “staff do not have proper training”, we have found that the complaint allegation is Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.