Complaint Investigation Report

496802052-1-26-2023-21-AS-KMOA-CNUVV4-20230208154543

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/13/2022 and conducted by Evaluator Victoria Bertozzi

COMPLAINT CONTROL NUMBER: 21-AS-20221213160513

Staff are failing to properly address bed bug infestation at facility

Licensing Program Analyst Bertozzi arrived unannounced to deliver findings regarding the above mentioned allegation and met with Licensee, Bot Alicdan.

Staff are failing to properly address bed bug infestation at facility - Complaint alleges that the facility had a bed bug infestation evidenced by two residents "covered" in bed bugs .Complaint identified one resident but did not identify the second. LPA was unable to identify the second resident through interviews and file review. Resident R1 was provided after visit documentation that mentions bed bugs but Licensee indicated that the resident did not have evidence of bed bugs. Per Licensee, they had resident assessed by their primary doctor who also did not see evidence of bed bugs. Licensee denies having bed bugs in the facility but has recently initiated monthly exterminator services as a precaution. LPA did not see observe evidence of bed bugs while in the facility.

A finding that the complaint allegation that staff are failing to properly address bed bug infestation at facility was unsubstantiated meaning that although the allegation may have happened there is not a preponderance of evidence to prove that the allegation occurred.