Complaint Investigation Report

S1 stated that they would go back and forth trying to get C1 to agree to shower and/or to allow staff to provide necessary personal hygiene care needs while C1 showers. Per interview, C1 would say “no or tomorrow I will shower” this made it difficult to get C1's hygiene care provided to them. S1 stated that they have been able to get C1 showered and allowing staff to help provide more hygiene care assistance to them. S1 stated C1 received a needed haircut due to having some large knots in their hair; Family member of C1 helped with getting C1 agree to the haircut. Per review of records and interviews, C1’s case manager, with the Regional Center, was notified of C1’s hygiene issues, and facility’s plan to encourage C1 and provide all needed hygiene care; C1’s case manager has no concerns with client’s placement in the facility and/or concerns with client’s hygiene care at this time. There was no information obtained during the investigation to support a violation had occurred regarding the allegation.

Per investigation and interviews, C1 does have access to the facility phone and can contact other individuals, including their family members; Per staff S1, staff will help assist the client as needed regarding making calls and C1 may speak privately on calls. S1 stated they are receiving support from the regional center regarding C1’s needs and services at this time. Per information obtained and interviews with other related parties, C1 has been observed to have good hygiene at this time, and currently there are no hygiene concerns with C1’s needs being met. There was no information obtained during the investigation to support a violation had occurred regarding the allegation.

Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations of “client’s hygiene care needs are not being met, and client’s personal rights are being violated” are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview was conducted with the Administrator Emma Mutunga.