Complaint Investigation Report

LPA learned based on interviews with staff (S1) and residents (R1 & R2) confirmed supporting information that S1 raises their voice to residents in care for “no reason”; S1 revealed at times raises voice due to residents and S1’s hearing challenges resulting in S1 speaks in a louder voice. LPA’s interviews revealed S1’s intent when communicating with residents in care is not to yell; But, to ensure residents in care hear communication. Although S1 wears hearing aids for both ears, S1 showed LPA their hearing aids were kept next to them, but both ear pods were still in their case. LPA inquired about the reason why they were not wearing them and S1 could not provide a reasonable response other than “I forget to wear them most of the time”. Previously, there was an unsubstantiated complaint # 21-AS-20191127093903 raised concerns regarding the same issue and the same statements were obtained from S1. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Department will review the information obtained to determine if any further action is needed.