Senior Care Records.

Complaint Investigation Report

Aa Best Care Homes, Santa Rosa06/13/2022Licence 496801684

Census30
Date signed06/13/2022 11:38:27 AM
The inspector’s account

496801684-6-13-2022-21-AS-BMOS-CFUTTJ-20220629150049

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/22/2022 and conducted by Evaluator Marisol Cuadra

COMPLAINT CONTROL NUMBER: 21-AS-20220422081551

Residents are smoking marijuana in the facility

Licensing Program Analyst (LPA) Cuadra arrived unannounced to the facility met with Administrator, Charito Santos to deliver findings regarding the complaint allegations above.

It is alleged by Reporting Party that residents at this facility are smoking marijuana on the men’s wing rooms and at the back patio where the smoking area is assigned for smoking and the smell of smoking can be smelled in the hallway. During investigation LPA reviewed records, made observations at the facility and conducted confidential interviews with residents in care. LPA conducted 10-day complaint inspection on 4/28/22 and interviewed Administrator at the facility. Although, Administrator provided a copy of 1st verbal warning dated 11/18/21 issued to eight residents in care due to residents were found smoking marijuana outside of the designated place located at the back of the facility parking lot. Confidential interviews conducted with residents in care did not determine that residents are smoking inside the facility. LPA was unable to obtain additional information to support residents smoke marijuana inside of the facility. However, Administrator confirmed that two out of four residents in care that smoke marijuana does not have a doctor’s order on file. LPA will address facility not following doctor’s order in a case management. A finding that the complaint allegation residents are smoking marijuana in the facility is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction