Complaint Investigation Report

496803860-4-17-2024-21-AS-BMOS-D6JM42-20240624091602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/01/2024 and conducted by Evaluator Dina Alviso

COMPLAINT CONTROL NUMBER: 21-AS-20240301093451

Licensing Program Analysts (LPAs), Alviso and Florio, conducted a complaint inspection, on 4/17/24 at approximately 8:40am, and met with Administrator Janna O'Sullivan, and Health Services Director Janice Foster.

LPAs requested facility records, including staff and resident files. LPAs reviewed all records. LPAs interviewed staff, and other related parties regarding the allegation. The reporting party (RP) alleges "staff force residents to take showers." The investigation revealed that resident (R1) has a care plan that includes assistance with showers. Resident is on a shower schedule, but per interviews R1 refuses many times to take their showers regularly and/or as scheduled; Per interviews, staff will offer R1 their shower, and if refused, the staff will come back after a short time and ask R1 again. Staff deny forcing any residents to take a shower, per interviews. The investigation found that there was differing information obtained per records, interviews, and per information provided by the reporting party. There was no information obtained to support a violation had occurred regarding the allegation. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation "Staff force residents to take showers." is Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies cited. Exit interview was conducted with the Administrator.