Complaint Investigation Report

494700062-6-3-2026-47-HC-WSCT-DUVQAY-20260609120044

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/29/2026 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20260429115617

HCO is not providing services to client as contracted

Enforcement Analyst (EA) Megan Vigil arrived at the Home Care Organization (HCO) regarding the above allegation.

EA Vigil was greeted by Licensee Mereani Ikanivere and conducted an interview with the licensee regarding the allegation. The licensee was cooperative and included the care coordinator responsible for scheduling in the discussion.Staff explained that the organization partners with AgeWell, a medical clinic that coordinates client appointments. Staff acknowledged a communication breakdown between the organizations that may have resulted in scheduling changes not being communicated timely. To address the issue, staff implemented a processto prevent any occurances.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.