Complaint Investigation Report

496830756-2-22-2024-21-AS-BMOS-D2TNWU-20240226095007

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/09/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240109100757

Staff did not prevent an outbreak of scabies.

Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. This investigation included three site visits to the facility; a review of pertinent documents; as well as statements taken from staff and witnesses. The following determinations are made: In December of 2023, facility had several cases of Covid; Facility management followed appropriate protocols and made reasonable attempts to keep Covid positive residents isolated; There exists differing opinions as to whether or not the facility had an outbreak of scabies in the Fall of last year; Ten resident files were selected on a random basis and reviewed for indications of scabies; Ten of ten files were negative for any indications of scabies diagnosis; several files indicated various skin issues or rashes but none were identified as scabies. Although the complaint allegations may be true or valid, based upon statements and reviewed documents, there is not a preponderance of evidence to prove, or disprove, the allegations. Therefore, the allegations are UNSUBSTANTIATED.