Complaint Investigation Report

Facility staff are not providing basic laundry service in a timely manner – Complaint alleges that resident’s laundry is not completed timely evidenced by resident not having any pants in their closet, only tops. Staff interview indicated that resident had clothes in their closet during alleged incident and denied having to go to the laundry room to get pants.

Facility staff are not administering resident's medication as prescribed – Complaint alleges that resident was not given their noon medication. Interviews and review of the Medication Administration Record was not sufficient to prove or disprove that medication was missed.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated