Complaint Investigation Report

Facility did not allow entry to resident's visitor – Complaint alleges that a resident’s friend was restricted from entering the facility. Per interview, Administrator indicated that they did have a conversation with a resident regarding a former employee coming to the facility but told the resident that they would have to gather more information to see if there was a policy that does not allow former employees to enter the facility. Administrator denied telling a resident that the individual could not come to the facility adding that the individual in question did not physically come to the facility so was not denied access.

A finding that the complaint allegations that facility removed resident's personal belongings without consent and facility did not allow entry to resident's visitor was unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred.