Facility Evaluation Report
An Office meeting was conducted today, 04/15/2026, in the Santa Rosa Regional Office. The following individuals were present at the meeting: Victoria Bertozzi, Licensing Program Manager; Robert Frank, Licensing Program Analyst; Larona Farnum, Chief Operating Officer of Western Living Concepts and Carla Lua, Executive Director.
The purpose of the office meeting was to hold an Informal discussion to address the following areas of concern identified by the Department.
Reporting Requirements: Submitting Incident Reports (IRs); Missing IRs from 2025; Submitting IRs with complete information.
Seeking Timely Medical Care for Residents. IRs received by Community Care Licensing (CCL) state that facility staff called residents’ family members for direction regarding notification of Emergency Services.
Facility Medication Management: Staff training in new medication policies received by Community Care Licensing on 3/19/2026.
Fire Safety issues and Personal Rights concerns regarding Assisted Living Waiver (ALW) residents sharing rooms.
On 1/9/2026 during a facility visit to initiate a complaint investigation (complaint 21-AS-20260102134135), LPA Frank observed an After Visit Summary from Providence Healdsburg Hospital Emergency Center for the date of 10/20/2025 for resident R1 in R1’s facility file.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction