Complaint Investigation Report

496803825-1-29-2026-21-AS-VBEI-DQYTQ6-20260204135525

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/02/2026 and conducted by Evaluator Robert Frank

COMPLAINT CONTROL NUMBER: 21-AS-20260102134135

At approximately 9:00 AM, Licensing Program Analyst (LPA) Robert Frank arrived unannounced to deliver Complaint findings regarding the above allegations and met with facility Executive Director Carla Lua.

During the course of the investigation LPA conducted a facility visit, conducted interviews, collected and reviewed documents.

Complaint alleges that facility is attempting to unlawfully evict Resident R1. A witness reported that on 12/30/2025 the facility Executive Director (ED) Carla Lua conducted a meeting with resident R1. R1’s representative attended the meeting via telephone. During the meeting ED Lua stated that the facility was going to terminate the residency agreement with resident R1. The Facility did not provide the required eviction notice to resident R1 at the meeting. As the facility did not provide an Eviction Notice, no eviction has taken place. At the current time, resident R1 still resides at the facility. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted. Copy of report discussed and provided to Executive Director Lua. Signature on form confirms receipt of documents.