Complaint Investigation Report

Staff and resident interactions were observed during site visits with no inappropriate staff behaviors noted. Staff and family witnesses interviewed report staff interactions with residents to be professional and kind. No evidence was found in review of logs that would suggest failure to report incidents or negative interactions between staff and residents in their care. Although the allegations may be true, or valid, the preponderance of evidence standard has not been met. Therefore, based upon the statements and records reviewed, the allegations are UNSUBSTANTIATED.