Complaint Investigation Report

486804072-4-21-2026-21-AS-VBEI-DTFPV9-20260424113846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/20/2026 and conducted by Evaluator Elias Magdaleno

COMPLAINT CONTROL NUMBER: 21-AS-20260320120237

At approximately 3:00PM, Licensing Program Analyst (LPA) Magdaleno arrived unannounced to continue a complaint investigation regarding the above allegation and met with Licensee Alicia Poquiz.

Staff not meeting resident care needs – Reporting Party (RP) alleges that resident (R1) is not receiving proper care related to their diagnosis and has not received any medical attention in four (4) years. During the course of this investigation LPA conducted interviews, made observations, and reviewed records. Review of current LIC602-Phsycian Report as well as hospital discharge paperwork indicated that R1 attended medical appointments two (2) times in 2026, and the previous LIC602-Physican Report was dated 5/2025. Review of Appraisal Needs and Service plan indicated that resident appraisal is being conducted yearly or upon a change in condition. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited. Exit interview conducted with Licensee, whose signature on form confirms receipt.