Complaint Investigation Report

486804161-2-28-2024-21-AS-CMAZ-DH5MTT-20250529095401

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/09/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20240109113344

Facility is not properly cleaning a resident in care.

Licensing Program Analyst(LPA) Leibert arrives unannounced for the purpose of delivering findings on this complaint. Complainant alleges that facility has not been bathing the Resident (R1) and has not given R1 water which has resulted in R1 contracting an UTI. This investigation has included a review of documents, taking statements from witnesses and making site visits to the facility. The following determinations are made: Staff state that R1 is encouraged to drink water at regular intervals; LPA has observed water stations through out the facility set up for the residents; Staff state they have followed R1's care plan regarding hygiene; Care logs (ADL) indicate R1's care plan has been followed and that R1 has refused hygiene activities on 10 occasions in December 2023 and January 2024. Although the allegations may be true, based on statements and documents, there is not a preponderance of evidence to prove or, disprove, the allegations. Therefore, the allegations are UNSUBSTANTIATED.